Job: Director of Clinic Operations

Jobing Description

Job Description

Director of Clinic Operations
Job Number: RQ44509
Posted on: 10/10/2011

Employment Status Full-Time
Wage & Hour Status Exempt
Location PRIMARY PEDIATRICS - SANFORD CHILDRENS SOUTHWEST CLINIC
Shifts Day
Schedule Primarily weekday clinic hours, with occasional early morning or evening meetings. Qualified candidates must have BSN in nursing and a minimum of five years of Pediatric Leadership experience to be considered. Masters degree required, within nursing preferred. This position will be responsible for the operation of Pediatric Clinics, including general pediatrics, pediatric walk in clinic, and pediatric subspecialties, as well as NICU/PICU providers and pediatric hospitalists.

Overview Provide leadership and direction for the clinical and business operations of multiple clinic areas and programs to ensure the delivery of quality patient care, high patient satisfaction, financial stewardship and the development of services according to the mission, vision, and strategic goals of Sanford Clinic.
Reports to As Assigned
Education, Experience and Skills Requirements Bachelors' degree in Nursing, Business, Healthcare Administration, or related field required; Masters degree preferred. Must have at least three years of healthcare management experience, three of which must be at the manager or higher level. Must have knowledge of clinical practices, strategic planning, administrative, and financial principles. Excellent interpersonal and communication skills are essential.
Licensure/Certification Requirement Must maintain any certification/licensure as required by profession.
Job Specific Competencies
* Develops and is accountable for strategies and initiatives leading to outcomes that are supportive and synergistic with the organization's overall plan. Actively collaborates with Physicians and peers across the organization to achieve goals.
* Manages the financial and capital budgets of assigned business units by monitoring and managing resource and people consumption, planning, and anticipation of replacement and new technology.
* Provides leadership to business units by establishing performance metrics that promote retention, safety, satisfaction, and clinical excellence within and across departments.
* Assures the development of staff and management through the design of shared governance and leadership models while supporting career advancement opportunities. Models professional accountability in all decisions and actions.
* Leads the provision of care through the continuous improvement of the care delivery model and standards of care; involves staff, physicians and patients in continuous improvement using lean principles and the Sanford Production System.
* Takes responsibility for selecting, onboarding, and retaining staff, managers and other leaders for areas of responsibility; sets expectations, facilitates development, and evaluates team performance.

Core Competencies Customer Service
* Interacts with customers in a warm and friendly way.
* Takes immediate action to meet customer requests or needs.
* Listens to understand what customers have to say.
Safety
* Recognizes safety hazards and takes corrective action; seeking assistance when needed.
* Demonstrates knowledge of operational policies and procedures.
* Performs work safely, without causing harm or risk to self, others or property.
System Behavior
* Makes a decision considering the impact of the decision on other areas.
* Initiates collaboration with others outside of service area.
* Demonstrates personal commitment to the principles, values, and ethics of the organization.
* Models accountability for learning by sharing knowledge and learning from others.
Interpersonal/Communication/Relationships
* Builds effective working relationships.
* Expresses appreciation to others for their work.
* Treats others with respect.

Leadership Competencies
* Professionalism/Integrity - Models high standards of principles, values and ethics through policy decisions, professional duties, and personal actions in the organization and the community.
* Leadership/Visualization - Monitors and anticipates changes with the health care industry. Seeks input from others and provides direction to associates; listens and communicates to ensure acceptance and ownership of strategic and operational direction as well as the accomplishment of organizational goals.
* Decision Making/Problem Solving - Gathers information, selects the best strategy, implements and evaluates decisions to assure continous improvement and contribution to the long-term best interest of Sanford and its constituents.
* Manages Money - Ensures good stewardship of financial resources through generating revenue and/or controlling costs; provides oversight for the financial condition of area of responsibility by managing effectively within budget.
* Manages Human Resources - Promotes high levels of associate engagement, performance, and retention, and allocates resources consistent with Sanford's mission of service.

Information Management Competencies
* Demonstrates skill in accessing, preparing and using information as relevant to position.
* Verbalizes and demonstrates knowledge of procedures for maintaining security, confidentiality and integrity of employee, patient, family and other medical information.
* Demonstrates ability to collect, analyze and present data as appropriate to position.

Equipment Competencies
* Demonstrates skill in use of equipment relevant to position; verbalizes knowledge of appropriate safety procedures.
* Diagnoses equipment problems; fixes or seeks out someone to fix.
* Consistently informs appropriate person of problems encountered with repairs or calibration of equipment.

Blood Exposure
* This position is classified as a Category III position under OSHA guidelines with no risk of exposure to bloodborne pathogens and other potentially infectious materials.

Supervisory To be determined.
Dimension To be determined.
Physical Requirements: View Physical Requirements

Regular and predictable attendance is required.

Sanford strives to be a great place to work and a great place to receive care. All applicants accepting an offer of employment with Sanford must consent to a drug screen.

Sanford participates in the E-Verify program to confirm the identity and employment eligibility of all person(s) hired to work in the United States.