Job: Telecommunications Analyst

Jobing Description

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Posting Job Title: Telecommunications Analyst
Position Type: Full Time - Permanent

External Job Description:

TMI HOSPITALITY - JOB DESCRIPTION

JOB TITLE: Telecommunications Analyst

REPORTS TO: VP of Telecommunications

LOCATION:TMI Hospitality Development Office

DEPARTMENT: Office Administrator

FLSA STATUS: Non-Exempt

Major Functions: Provides technical and customer service
support to property and department staff. Typical duties may include
the following: Review and analyze phone bills, provide customer service to
properties for telecom related issues, document service call data, and prepare
reports regarding service call statistics, and captured savings.

ESSENTIAL FUNCTIONS:

85% Completes telecommunications billing analysis

* Reviews and analyzes phone bills

* Works with phone companies to resolve billing disputes

* Determines and maintains telecom facility inventory

* Communicates with customer Accounts Payable on bills to be paid

10% Provides customer services related to property telecommunications
services

* Responds to customer service calls and forwards service requests to as
appropriate.

5% Other duties as assigned

* Completes other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative
of the knowledge, skill, and/or ability required. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential
functions.

EDUCATION/EXPERIENCE:

One year certificate from college or technical school; or six months to one
year related experience and/or training; or equivalent combination of education
and experience.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

LANGUAGE ABILITY:

Ability to read and comprehend simple instructions, short correspondence, and
memos. Ability to write routine reports and correspondence. Ability
to effectively present information in one-on-one and small group situations
to customers, clients, and other employees of the organization.

MATH ABILITY:

Ability to add, subtract, multiply, and divide in all units of measure, using
whole numbers, common fractions, and decimals. Ability to compute rate,
ratio, and percent and to draw and interpret bar graphs. Ability to
apply concepts of basic algebra.

REASONING ABILITY:

Ability to apply commonsense understanding to carry out instructions furnished
in written, oral, or diagram form. Ability to deal with problems involving
several concrete variables in standardized situations.

MENTAL DEMANDS:

Fairly diversified job requiring intermittent sustained mental effort and
some organization and planning.

SOCIAL CONTEXT:

Frequent contact with employees, clients and
public. Requires more than
the average poise and tact in presentation of material. Some access to
confidential information.

WORK SCHEDULE:

Normal 40 hour work weeks with limited overtime. No travel required.

COMPUTER OPERATIONS:

Proficient personal computers kills including electronic mail, record keeping/reporting,
routine database activity, word processing, spreadsheet, specialized software
(accounting, human resources, etc.), presentation, etc.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock, working near moving mechanical parts and occasionally exposed to fumes or airborne particles, as would be typical in an office setting.

The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.

While performing the duties of this Job, the employee is regularly required
to sit use hands to finger, handle, or feel. The employee frequently is required
to talk or hear. The employee is occasionally required to stand; walk and reach
with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
The employee occasionally is required to lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision.

I have read, understand and accept the above written essential job functions
and description (s).

*This is not a binding employment contract. Rev 6/2003

Requirements:

To ensure the confidentiality of your information, please remember to log out when you are finished. The system will automatically time out your session and log you out after 10 minutes of inactivity.

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