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IT Business Relationship Specialist


Posted: 9/20/2019
Job Reference #: 19104

Job Description

Job ID #:



Position Type:

Regular Full-Time

Education Required:

Bachelors Degree

Experience Required:

3 - 5 Years

Relocation Provided:

No Relocation Offered

Job Category:

Information Technology



Brambles companies, including CHEP, help move more goods to more people, in more places than any other organisation on earth. Our 330 million pallets, crates and containers are continuously in motion, forming the invisible backbone of the global supply chain and the world’s biggest brands trust us to help them transport their goods more efficiently, sustainably and safely. As pioneers of the sharing economy, Brambles created one of the world's most sustainable logistics businesses through the share and reuse of its platforms under a model known as ‘pooling’. Brambles primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries. The Group employs more than 10,000 people and operates in over 60 countries with its largest operations in North America and Western Europe. For further information, please visit
Brambles and CHEP provide you unparalleled opportunities to advance and accelerate your career. You’ll be joining an international growth organization with a pioneering, circular business model. You’ll be working for a company that is changing the way goods get to market. You’ll become part of an efficient and collaborative global team making a real contribution to a smarter, more sustainable future. For more on how Brambles growth companies can accelerate your career, visit

Position Description

IT Business Relationship Specialist



To assist the Business Relationship Manager (BRM) in building and maintaining a true partnership between IT and the Business functions they support, by working as a liaison amongst stakeholders to understand the business structure, policies and procedures to deliver technology services aligned to the strategic direction of the function. Another key tenet to the role is to oversee and support the Change Management for major global IT programs.

Major/Key Accountabilities:
• Driving adoption programs around Microsoft Office 365 based collaboration tools (e.g. SharePoint, OneDrive for Business, Yammer, Teams, Planner)
• Working within a structured project lifecycle environment from roadmap planning, through project intake and into project delivery
• Leading application based, agile projects including ownership of requirements, planning, budgeting, resourcing and project completion
• Operating as a Scrum Master and leveraging Scrum methodology including Product Backlog, Story Refinement and Scoring, Sprint Planning, Sprinting, Daily Stand-ups, Review and Retrospectives
• Coordinating and managing application testing through FIT, QA and UAT
• Change management strategy, planning and execution (using ADKAR methodology) including - stakeholder engagement; change assessments; change strategy creation and execution; stakeholder, coaching, communications, training and resistance planning and execution

Skills, Experience and Qualifications:
• Bachelor of Science Degree in Computer Science, Information Systems or related IT field.
• 3+ years’ IT Business Relationship Specialist experience at global level working with all levels of an organisation - Factory to Senior Executive
• 3+ years’ experience delivering end user training around SharePoint, Skype For Business, Teams and OneDrive for business.
• 3+ years’ experience working with an IT Project Management Office leveraging Waterfall and Agile methodologies
• Certified ScrumMaster
• 3+ years’ experience leading and co-ordinating global application steering committees.
• Experience owning and running the testing cycles related to software and application development; HP ALM
• Experience working with enterprise call centre technologies; CISCO and Genesys/ININ based.
• Experience working with the Office 365 Reports through the Admin Portal and producing monthly adoption and usage reports.
• Experience at leveraging ADKAR Change Management methodology to minimise business disruption during rollouts with end user impacts.
• Proficient in the use of Collaboration Technologies including Office 365 Applications – SharePoint, Teams, Skype for Business, including Enterprise Voice & Conferencing, OneDrive for Business; Cisco WebEx
• Conversant with current collaboration technologies and trends; VOIP, File Sharing, Audio & Video calling, Document Co-authoring.
• Experience aligning strategic information technology goals at group level

• Change Management Training using ADKAR methodology

We offer a competitive salary and enhanced employee benefits package.

The opening date is 5th February 2019. All applications must be received no later than Tuesday 5th March 2019.

We're excited you're here to learn how we'll leverage our family of growth companies to accelerate your career. Brambles companies employ more than 14,500 people in over 60 countries, committed to connecting people to life's essentials, every day. Our people are shaping a smarter, more sustainable future by changing the way business makes, moves and sells goods in every corner of the world. We look forward to helping you become one of them.

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