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Engine Field Service Technician (Diesel Technician)

at Tech-Connect

Posted: 4/2/2019
Job Reference #: 10300789
Keywords: repair

Job Description

Engine Field Service Technician (Diesel Technician)

Location Options:

· Arizona: Avondale, AZ
· California: West Sacramento, CA
· Colorado: Denver, CO - Grand Junction, CO – Henderson, CO
· Florida: Miami Lakes, FL - Orlando, FL
· Georgia: Albany, GA - Augusta, GA
· Illinois: Chicago, IL - Normal, IL - Rock Island, IL
· Indiana: Fort Wayne, IN - Indianapolis, IN - Mishawaka, IN
· Iowa: Cedar Rapids, IA
· Kentucky: Louisville, KY
· Louisiana: Morgan City, LA
· Michigan: Dearborn, MI
· Missouri: Columbia, MO
· Nebraska: Omaha, NE
· New Hampshire: Concord, NH
· New Mexico: Hobbs, NM
· Nevada: Sparks, NV
· North Carolina: Charlotte, NC - Greensboro, NC
· North Dakota: Williston, ND – Minot, ND
· Ohio: Cleveland, OH
· Oregon: Portland, OR - Coburg, OR
· Pennsylvania: Belle Vernon, PA
· South Carolina: Summerville, SC – Loris, SC
· Texas: Dallas, TX
· Utah: Salt Lake City, UT - West Valley City, UT
· Virginia: Manassas, VA
· Washington: Spokane, WA - Sumner, WA
· West Virginia: Cross Lanes, WV
· Wyoming: Rock Springs, WY
· Puerto Rico: San Juan, PR

Employment Type: Full Time Perm

ID 170006UL

Compensation: Base salary commensurate with experience.
Benefits: Additional benefits vary between locations and include options such as 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Job Summary
  • Diagnoses and completes less complex repairs to engines at the customer’s site
  • Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs
  • Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools
  • Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field
  • Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor
  • Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens
  • Identifies additional service opportunities with customer
  • Completes training in line with skill and business requirements
  • Maintains service vehicle and tools for cleanliness and proper operation
  • Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor
Essential Skills & Experience
  • Ability to carry out full diagnostics using Cummins diagnostic tools on different product types without supervision
  • In depth mechanical repair and maintenance capability to carry out external engine repairs including fuel system components without supervision
  • Ability to develop and maintain productive customer relationships and educating customers on operations and maintenance of products
  • Ability to identify and up sell further service and repair opportunities
  • Able to fully use all required Cummins service tools including Insite, EDS, Quick Serve On Line
  • Familiar with basic warranty/policy terms
  • Capable of developing collaborative working relationships
  • Able to identify opportunities for work process improvements
  • Can resolve common technical problems
  • Basic level field service work experience
  • Intermediate level knowledge of and/or experience with engine products
  • Customer service experience
  • Experience with Cummins QSK 30 to QSK 78 motors as well as experience with KTA 38 and QST 30 motors
  • Experience with heavy duty on highway truck and emissions.
  • 1 years of on the job experience with Diesel Engines, including CAT, Detroit, MTU, Cummins or others
  • 1 years of on the job experience with complete engine rebuilds (must have rebuilt engines from the block)
  • 1 years of on the job experience with High Horse Power Diesel or Natural Gas engines, (30 Liter and up)
Education, Licenses or Certifications
· Apprentice Trained Engine Technician (Preferred)